Skip to main content
logo logo

Help Centre

Contact us
How can we help?
  1. GP at hand
  2. App features
  3. Technical troubleshooting

Technical troubleshooting

  • What kind of device do I need?
  • What should I do if I notice something unusual in the app?
  • The doctor cannot see or hear me. What can I do?
  • I am having problems hearing or seeing the doctor. What can I do?
  • It is saying my bandwidth is not good enough but I have strong wifi.
  • What happens if my wifi drops out while I am speaking to my GP.
  • What happens if my video becomes pixelated or stops working halfway through my consultation?
  • What happens if you don’t have a good internet connection?

© Babylon GP at Hand 2022 - All rights reserved.

139 Lillie Road, London SW6 7SX

Terms & Conditions     Privacy policy