App features

General

• Where is the settings menu?
• How do I change my personal details?
• How do I logout of my account?
• How do I access my previous appointments and doctor’s notes?

Chat

• Can I ask about people other than myself?
• How do I use babylon chat?
• How old do I need to be to use babylon chat?
• What does chat cover?
• How is chat regulated?
• How does chat diagnose?

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Ask a clinician

• Is ‘message a clinician’ a chat service?
• Who is answering the questions?
• Is there a limit to the number of questions I can ask a clinician?
• How will I know my question has been answered?
• How long will it take to get a response?
• Can I ask a question via the web app?

Monitor

• Where can I find monitor?
• What are the day to day benefits of using Monitor?
• How does Monitor work?
• Why should I use Monitor?
• Can I access Monitor through the web app?
• Can the GPs see my Monitor information when I have consultations?

Clinical records

• Where can I find clinical records?
• What if I can’t remember everything?
• Why are my clinical records password protected?
• Do my NHS records get transferred to babylon?
• Who has access to my consultation recordings?