Skip to main content
logo logo

Help Centre

Contact us
How can we help?
  1. GP at hand
  2. App features

App features

Learn about the Babylon app features, and get help with technical issues

Technical troubleshooting

  • What kind of device do I need?
  • What should I do if I notice something unusual in the app?
  • The doctor cannot see or hear me. What can I do?
  • I am having problems hearing or seeing the doctor. What can I do?
  • It is saying my bandwidth is not good enough but I have strong wifi.
  • What happens if my wifi drops out while I am speaking to my GP.
See all 8 articles

Healthcheck

  • What is Healthcheck and how does it work?
  • Understanding disease risk
  • How is risk quantified and measured by the AI?
  • Where is the information your AI is using coming from?
  • Which diseases are included?
  • Where can I find references for the research used?
See all 21 articles

Monitor

  • Where can I find Monitor on Babylon?
  • Can Babylon clinicians view my data from Monitor?
  • Which wearables or apps can I connect with Monitor?
  • What metrics can I track on Monitor?
  • How long does it take for my data to sync from other apps and devices?
  • Will I ever need to reconnect my Apple Health with Babylon?
See all 7 articles

Symptom Checker

  • How do I create a new user profile?
  • How does symptom checking work?
  • How do I start to check my symptoms?
  • Can I check someone else’s symptoms?
  • Does Symptom Checker diagnose?
  • What does Symptom Checker cover/ is it suitable for me?
See all 15 articles

© Babylon GP at Hand 2022 - All rights reserved.

139 Lillie Road, London SW6 7SX

Terms & Conditions     Privacy policy