You can request a spoken language or British Sign Language (BSL) interpreter for:
Contacting our support team
Our support team has access to immediate over-the-phone interpreters through LanguageLine who can relay conversations between you and our advisors in over 200+ languages.
To request an interpreter in your preferred language, call our support team on 0330 303 8000. Tell them your preferred language and they’ll connect you with an interpreter over a 3-way phone call.
British Sign Language (BSL)
Our services are available via SignVideo. SignVideo provides a free, online BSL interpreting service between you and our support team. You can access the service using your computer or smart device with video capability and broadband access.
You can also download the SignVideo app from your app store to contact us. After you've downloaded the app:
- Tap SignDirectory on the home screen
- Search for ‘Babylon - GP at Hand’
Our Membership Support team are available from 8am to 10pm, 7 days a week. You can use the SignVideo service to contact us anytime during these hours. For further information about this service, please visit SignVideo website.
Digital appointments (video and phone)
To book a digital appointment with an interpreter/translator, contact our support team.
British Sign Language (BSL) users
You can book a video or phone appointment by contacting our support team.
Once your appointment is booked, we’ll send you an email with details on how to prepare for your appointment. SignVideo will provide a 3-way call between you and our clinicians. Before your appointment you'll need to:
- Download the SignVideo App from your app store or log into the SignVideo website.
- Login at least 5 minutes before your appointment. We’ll provide you with a username and password in the email. You do not need to register an account.
The clinician and interpreter will connect with you at your scheduled appointment time.
Your appointment will not be recorded. For further information about the SignVideo service, visit their website.
To book your appointment and request an interpreter, contact our support team.
We’ll need at least 48 hours notice to arrange an interpreter for any face-to-face appointments.