Will my consultation be recorded?

Yes. The audio element will be recorded.


Why do we record your consultation? 

We record the audio of your consultations to monitor the quality of the services we provide. 

If you provide your explicit consent only, we will use the recordings to improve our services. Your information is de-identified, and you can change your consent at any time in the privacy settings of your account.


Changing your consent

In the Babylon App:

  • Open Babylon
  • Tap Me icon (thul-F40178F8-2F87-40A1-B22EAB730AB3301B.jpg) on the Home screen
  • Select Privacy preferences
  • Toggle the buttons on/ off

On the web portal:

  • Go to your Account
  • Click Privacy
  • Toggle the buttons on/ off


For more information or if you have any questions, please refer to our Privacy Policy or contact DPO@babylonhealth.com

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