In this article:
- How you'll get your referral
- Cancel/ change your referral appointment
- After your referral
- Problems with your referral
A clinician might refer you to a specialist if they want to investigate your symptoms more.
You don’t need to see a clinician to access some specialist services.
How you’ll get your referral
You’ll get a text message to access your referral letter within 7 working days or sooner if it’s urgent. The letter will explain what to do next.
We’ll use the phone number we have on record for you. You can check and update this in the app.
If we can’t send you a text message, we’ll post the referral letter out to you.
Out of hospital referrals
You'll be contacted directly about your appointment for out of hospital referrals such as Mental Health and Physiotherapy. This will usually be within 2 weeks but it can take longer. For urgent referrals, you’ll be contacted within 1 week.
Contact the service or clinic directly for updates on your referral appointment.
After referring yourself to a service, they will contact you directly with details on what to do next.
For updates on your referral, we recommend contacting the service directly.
How do I get a private referral?
During your appointment, you can ask the GP for a private referral which will be emailed to you. You can then take this to an external private hospital.
If you have already received an NHS referral and decide you want to go to a private hospital or specialist after, contact our support team by email on firstname.lastname@example.org. We’ll cancel your NHS referral appointment and issue you a private referral instead.
Cancel/ change your referral appointment
To cancel or change your referral appointment, contact the hospital or service directly.
You can find their contact details on your referral letter or email.
If you booked your referral appointment using the NHS e-Referral service you can cancel or change your appointment on the NHS e-Referral service.
After your referral appointment
You might get a letter from the specialist to give to your clinician.
If you do, email a copy of the letter to email@example.com and we’ll add it to your medical records.
You’ll need to include:
- A scan or the photo of the letter
- Your full name
- Your date of birth
- Your address
You won’t see information about your treatment in the app, but we’ll add the information to your medical record so clinicians can see it.
It can take up to 2 months for us to get this information. It depends on the type of treatment and how urgent it is.
If you had a test as part of your referral, the specialist should talk through your results with you.
Call your specialist directly if you haven’t got your results or you have questions about them.
Problems with your referral
If your referral details are wrong or you haven't been contacted within 10 working days, please contact our support team on +44 (0) 330 808 2217 or email firstname.lastname@example.org.