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A GP might refer you to a specialist if they want to investigate your symptoms further. If a GP does refer you, they will explain what they are referring you for and why.
We’ll always try to find you the nearest specialist with the shortest wait for your condition. You can also tell the GP if you want to choose the hospital or specialist you go to, or if you want a private referral instead.
You don’t need to see a GP to access some specialist services.
How you’ll get your referral
You’ll be contacted with details on what to do next within 7 working days of your GP appointment, or sooner if it’s urgent.
You’ll usually be contacted by email or letter, but you might also get a phone call.
Depending on the hospital or clinic, you might get details to book the referral yourself or it might be booked for you.
If you can’t make your referral appointment
Contact the hospital or clinic directly to change your referral appointment.
Changing to a private referral
If you decide you want to go to a private hospital or specialist after your GP appointment, contact our support team on +44 (0) 330 808 2217 or email firstname.lastname@example.org. We’ll cancel your NHS referral appointment and issue you a private referral instead.
After your referral
You might get a letter from the specialist to give to your GP. If you do, email a copy of the letter to email@example.com and we'll add it to your medical record. You’ll need to include:
- A scan or photo of the letter
- Your full name
- Your date of birth
- Your address
You won’t see information about your treatment in the app but we'll add it to your medical record so GPs can access it. It can take up to 2 months for us to receive this information, depending on the type of treatment.
If you had a test as part of your referral, the specialist is responsible for sharing your test results with you and explaining what they mean. Contact them directly if you don't receive your results or have questions about your results.
If you need another referral
You’ll need to book another GP appointment to get a new referral, even if it’s for the same condition.
Problems with your referral
If your referral details are wrong or you haven’t been contacted after 10 working days, book a new appointment, or contact our support team on +44 (0) 3302 808 2217 or email firstname.lastname@example.org.