How referrals work

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A clinician might refer you to a specialist if they want to investigate your symptoms further.

You don’t need to see a clinician to access some specialist services

After your appointment, if you’ve been referred to a specialist, we’ll send your referral to the hospital or service. The way you are contacted will depend on the hospital or service you have been referred to.

In case of any issues with your referral, please see problems with your referral section.


How you’ll be contacted

Hospital referrals

You’ll get a text message to access your referral letter within 7 working days or sooner if it’s urgent. The letter will explain what to do next.

We’ll use the phone number we have on record for you. You can check and update this in the app.

If we can’t send you a text message, we’ll post the referral letter to you.


Out of hospital referrals

You'll be contacted directly about your appointment for out of hospital referrals such as Mental Health and Physiotherapy. This will usually be within 2 weeks but it can take longer. For urgent referrals, you’ll be contacted within 1 week.

Contact the service or clinic directly for updates on your referral appointment.


Psychiatry UK service update (ADHD services)

Psychiatry UK's services can be very busy and there may be long wait times to get an appointment. If you've been referred for adult ADHD services, Psychiatry UK will usually contact you within 4 weeks but it can take longer. We recommend checking their website for the latest updates:



After referring yourself to a service, they will contact you directly with details on what to do next.

For updates on your referral, we recommend contacting the service directly.



How do I get a private referral?

During your appointment, you can ask the GP for a private referral which will be emailed to you. You can then take this to an external private hospital.

If you have already received an NHS referral and decide you want to go to a private hospital or specialist after, contact our support team. We’ll cancel your NHS referral appointment and issue you a private referral instead.



Cancel/ change your referral appointment

To cancel or change your referral appointment, contact the hospital or service directly.

You can find their contact details on your referral letter or email.

If you booked your referral appointment using the NHS e-Referral Service you can cancel or change your appointment on the NHS e-Referral Service.



After your referral

You might get a letter from the specialist to give to your clinician.

If you do, send a copy of the letter using our contact form and we’ll add it to your medical records.

You’ll need to include:

  • A scan or the photo of the letter
  • Your full name
  • Your date of birth
  • Your address

You won’t see information about your treatment in the app, but we’ll add the information to your medical record so clinicians can see it.

It can take up to 2 months for us to get this information. It depends on the type of treatment and how urgent it is.

If you had a test as part of your referral, the specialist should talk through your results with you.

Call your specialist directly if you haven’t got your results or you have questions about them.


Problems with your referral

If you haven’t been contacted by the hospital or service to arrange an appointment, contact the hospital or service for an update. You can find their details on your referral letter or confirmation.

If you haven’t been contacted by us to confirm your referral has been processed and it’s been 10 days since your appointment, please send us a message.

If your referral details are wrong, please send us a message.

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