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A clinician might refer you to a specialist if they want to investigate your symptoms more.
You don’t need to see a clinician to access some specialist services.
How you’ll get your referral
You’ll get a referral letter through the post within 7 working days of the request or sooner if it’s urgent. The letter will have details about what you need to do next.
Depending on the type of referral you might get details to book the referral yourself or it might be booked for you.
Some specialists will contact you directly about your appointment, such as the Community Mental health Team (CMHT) or Community Physiotherapy Team.
If you can’t make your referral appointment
If you need to change or cancel your referral appointment, contact the hospital or clinic directly.
How do I get a private referral?
During your appointment, you can ask the GP for a private referral which will be emailed to you. You can then take this to an external private hospital.
If you have already received an NHS referral and decide you want to go to a private hospital or specialist after, contact our support team by email on email@example.com. We’ll cancel your NHS referral appointment and issue you a private referral instead.
After your referral appointment
You might get a letter from the specialist to give to your clinician.
If you do, email a copy of the letter to firstname.lastname@example.org and we’ll add it to your medical records.
You’ll need to include:
- A scan or the photo of the letter
- Your full name
- Your date of birth
- Your address
You won’t see information about your treatment in the app, but we’ll add the information to your medical record so clinicians can see it.
It can take up to 2 months for us to get this information. It depends on the type of treatment and how urgent it is.
If you had a test as part of your referral, the specialist should talk through your results with you.
Call your specialist directly if you haven’t got your results or you have questions about them.
Problems with your referral
If your referral details are wrong or you haven't been contacted within 10 working days, please contact our support team on +44 (0) 330 808 2217 or email email@example.com.