If you're late
If you're running late, let us know as soon as possible – you can call the support team on 0330 808 2217 or email firstname.lastname@example.org.
We'll hold your appointment slot for up to 10 minutes. If you’re going to be more than 10 minutes late, you’ll need to reschedule the appointment.
If your clinician is late
If you’re at the clinic and your appointment is more than 10 minutes late, speak to the GP at Hand receptionist or call our support team on 0330 808 2217 or email email@example.com.