If you're late
If you're running late, let us know as soon as possible by contacting our support team.
If you arrive after your appointment slot, you have missed your appointment and will need to re-book.
If you arrive during your appointment slot, you may still be seen at the discretion of the clinician. You may be asked to re-book if the matter cannot be addressed in the remaining appointment time.
If your clinician is late
If you’re at the clinic and your appointment is late, speak to the GP at Hand receptionist.