What if the time or clinic I want isn't available for a face-to-face appointment? You'll need to choose a different clinic or time if you can't get a face-to-face appointment for your preferred location or time. If it’s urgent, call 111 or, go to your nearest urgent care centre, walk-in centre or minor injury unit. Related articles How to cancel/ reschedule a face-to-face appointment Where are your clinics located? What extra support can I get for face-to-face appointments? Services offered in our clinics Can I get a translator for my appointment?