How to cancel/ reschedule a face-to-face appointment You can cancel your face-to-face appointment on the appointment details page in the Babylon app. To reschedule, cancel the appointment and book a new one using the same appointment invite. The invite will expire after 28 days. Related articles Booking face-to-face appointments What if the time or clinic I want isn't available for a face-to-face appointment? What extra support can I get for face-to-face appointments? Where are your clinics located? Can I get a translator for my appointment?