My prescription has already been sent to a pharmacy, is it too late to get it sent somewhere else?

You’ll need to contact your chosen pharmacy and ask them to send your prescription to the pharmacy you would like to collect from instead.

How to check where your prescription was sent

One-off prescriptions

This will be the last pharmacy you collected a prescription from. If you don't know which pharmacy this is, contact our support team on 0330 808 2217 or send us a message.

Repeat prescriptions

You can check in the app: 

1. Open Babylon.
   
2. Go to Me then Repeat prescriptions.
   
3. Select the medication to see your chosen pharmacy.