In this Article:
You can update your personal details in the Babylon App or Babylon web portal if you’ve changed your:
- address
- phone number
If you’ve changed your name, you’ll need to contact our Support Team so they can update your medical record.
Changing your address
To change your address, you’ll need to provide your new:
- house number or name
- street name
- town
- postcode
We’ll update your NHS medical record with your new address. This usually takes 5 working days.
If you no longer live or work within 40 minutes travel time of one of our clinics, you should re-register with a local GP. This is so you can easily and safely access face to face care if it is required.
If you’re using the Babylon App
- Go to Me (
) - Tap Account details, then Edit
- Enter your new details and tap Save
If you’re using the Babylon web portal
- Log in in to your account
- Select your account icon (top right with your initials)
- Go to Account
- Select Personal Details, then Edit
- Enter your new details and click Save
Changing your phone number or email
If you’re using the Babylon App
- Go to Me ()
- Tap Account details, then Edit
- Enter your new details and tap Save
If you’re using the Babylon web portal
- Log in in to your account
- Select your account icon (top right with your initials)
- Go to Account
- Select Personal Details, then Edit
- Enter your new details and click Save
Changing your name
To change your name on your Babylon account and NHS medical record, fill in our contact form. You'll need to include:
- Your previous name, along with your date of birth and full address (so we can locate and access your medical record)
- Your current registered name
- A copy of your deed poll or marriage certificate with your current registered name (as an attachment)