Can I use the service abroad?

Even though Babylon GP at hand is a UK based service, you can download the app and use some features of the app from anywhere. 

You can speak to a UK clinician from most countries.

However there are some you can’t, these are:

  • USA
  • Canada
  • Australia
  • New Zealand
  • South Africa
  • Germany
  • China

Before booking, please check for any local restrictions on consulting with a clinician outside of the country where you are currently situated.


Why are you unable to consult in some countries?

We are only able to consult in countries where the Babylon app is registered as a medical device.

In these countries, we can consult with you and give you advice on what to do next.


Can I get a prescription/referral whilst abroad?

We are unable to prescribe or refer you for secondary care whilst abroad. 

NHS prescriptions can only be issued to members physically in England or the counties in Wales bordering England.

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