The doctor cannot see or hear me. What can I do?

If you are having trouble seeing or hearing the doctor during your consultation, here's what you can do. Firstly please ensure you have allowed Babylon to access your microphone and camera. You can do this in the settings section of your device. Should you be using the webapp please ensure that your microphone and inbuilt camera or webcam are switched on, and the correct camera selected. Please also ensure that you have a strong wi-fi or 4g connection.