What to do if your appointment is late

In most cases, the clinician will call you within a few minutes of your booked appointment time. 

If you haven’t received a call, make sure your registered phone number is correct.

Where to find your registered phone number

1. Open Babylon.
2. Go to Me then Clinical records then Personal details.
3. Your registered number is listed next to Phone. 
4. Tap Edit to change your registered number.

Occasionally things outside of a clinician's control cause a delay, such as if they need to take longer with another patient. Where possible, we’ll let you know if your clinician is going to be more than a few minutes late. 

If you don’t have time to wait, we recommend cancelling your appointment and booking for another time. You can book a new appointment yourself or, if you want to see the same clinician, contact our support team on +44 (0) 3302 231 008 or email gpathand@nhs.net.

In rare situations, your clinician might have to cancel the appointment. If this happens, our support team will contact you to reschedule the appointment.