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Occasionally things outside of a clinician's control cause a delay, such as if they need to take longer with another patient. Most delays are between 5 and 10 minutes.
Phone/ video appointments
If your clinician is running late, we will notify you and ask you to wait a little longer. Please make sure that notifications are enabled for the Babylon App under your phone settings for us to notify you.
While you wait, it’s worth checking that your registered phone number is correct. To check:
- Go to Me
- Clinical Records
- Personal Details
If you are unable to wait, you can cancel your original appointment and book a new one in the Babylon App.
You can cancel your appointment in the Babylon app. Select the appointment you'd like to cancel in the Upcoming appointments section in the Appointments tab. The Cancel appointment option is at the bottom of the appointment detail screen.
Face-to-face appointments
If you’re at the clinic and your appointment is late, please speak to one of our receptionists. They’ll look into why your appointment is running late and advise you on the next steps.