In this article:

• How to book
• Clinic locations
• Change or cancel your appointment
• Request a chaperone
  
• What to do when you arrive

For most face-to-face appointments, you'll need to have a digital appointment first. The clinician may decide to refer you for a face-to-face appointment, usually for further assessment or certain medical tests.

There are some situations where you don’t need to have a digital appointment first. These include: 

• Routine vaccinations
• Cervical screening, if you are due
• Flu jab, if you are eligible
• Baby checks
• Some physical exams, such as long-term health condition reviews
• Some medications, including controlled or restricted medicines
• Wound care, such as getting dressing changed or removing stitches

In these situations, please call our support team on 0330 303 8000 to book an appointment.

How to book

If you have been referred for a face-to-face appointment, you'll receive an invitation in the Babylon app under the Care tab. We may also send you invitations for routine appointments like flu jabs or cervical screening.

Appointment invites are available for 28 days.

To book, click on the invitation. You'll be given the choice of available locations, dates, and times for your appointment.

Clinic locations

For most face-to-face appointments, you can book at any of our clinics with availability. Not all services are available at every location.

Find out our clinic locations and the services available at each of them.

Change or cancel your appointment

To cancel your appointment:

• Go to the Care tab
• Tap on the appointment you want to cancel
• Scroll to the bottom of the screen, then tap Cancel Appointment

Please do this as soon as you know you will not be attending the appointment so that we can use this appointment slot for other patients.

To reschedule, you’ll need to cancel your original appointment and book a new one using your original appointment invite. Your invite will re-appear under the Care tab after you have cancelled your original appointment.

Request a chaperone

A chaperone is an impartial adult who is present in the room during face-to-face examinations.

Chaperones have specific training and their role is to offer emotional support and reassurance, as well as provide a safeguard for both you and the clinician.

They are routinely offered before intimate examinations, such as breast, genitals, or rectum, but they’re available for any type of appointment where it’s necessary to touch or be close to a patient.

Chaperones are available at all Babylon clinics. You can arrange one for your appointment with one of our receptionists when you arrive at the clinic.

What to do when you arrive

We are currently operating a contactless check-in at all of our clinics due to COVID.

When you arrive at the clinic you'll find instructions on how to check-in. They'll usually be located near the entrance or on the front doors.

You may be asked to wait outside if you arrive early for your appointment. This is to limit the amount of people in the building and ensure we maintain social distancing guidelines.