The clinician will call you to start your consultation. You don’t need to be in the app to receive the call.
It’s best if you have notifications turned on for video appointments. Otherwise, you won’t see the incoming call if your phone is locked.
Turn on notifications
- Go to your phone’s settings.
- Go to Notifications > Babylon.
- Make sure notifications are turned on.
If you have a bad video connection, the clinician will try to call you back by phone.
The call will come from a 0330 phone number.
You can add Babylon to your contacts when you book an appointment so Babylon appears as the caller ID.