Personalised Care and Navigation Team

In this article:


What our Personalised Care and Navigation Team do

Our Personalised Care and Navigation Team can support you to make decisions about many aspects of life, from health and wellbeing to housing and finances. Our aim is to help you feel confident and empowered to manage your own health independently.


Our Team

Social Prescribers

Our Social Prescribers can connect you to local and online services based on your needs and interests. These may include housing advice, financial support, support for carers, volunteering opportunities, education, support groups, food banks and more. 

Leaflet about social prescribing.pdf


Health and Wellbeing Coaches

Working together with you, our Health and Wellbeing Coaches can help you create an action plan, with practical steps towards a specific health goal, such as:

  • Weight loss
  • Healthy eating
  • Mindfulness
  • Diabetes management

They can help you to identify lifestyle and behavioural changes and track the progress of your plan. They can also help with accountability and motivation on your journey towards better health and wellbeing.

Leaflet about Health and Wellbeing coaching.pdf


Care Navigators 

Our Care Navigators are a point of contact to provide guidance and information; ensuring that appointments are arranged in your best interest so you are receiving the right care at the right time.

Leaflet about care navigation.pdf


Care Coordinators

Our Care Coordinator helps to provide continuity and improved communication when multiple services are involved in your care or you have a long-term health need. They can help to manage any existing referrals and streamline your care. They’ll also direct you to the most appropriate contact in our GP at Hand network, giving you easy access to the assessments and advice you need.

Leaflet about care coordination.pdf


How to access the service

If you’re a GP at Hand patient you can send our Support Team a message or discuss with your clinician on your next appointment. If appropriate, they’ll refer you and then a member of the team will be in touch to arrange an appointment.


Your first appointment 

During your first appointment, you’ll have a one-to-one session with a member of the team. The appointment will be over video or phone. Together, you’ll explore the issues surrounding your care, agree objectives to work towards and arrange any follow-ups.


Appointment availability

We have appointments available Monday-Friday 9:00am - 18:00pm. Our team members are non-clinical and do not replace clinical advice or interventions. You can still book with any of our clinicians through the Babylon app or web portal as part of your normal GP at Hand service.

Can the team arrange for me to have a named GP?

GP at Hand patients have access to choose a clinician when booking an appointment in the app. You can find out more about each clinician by viewing their bio in the booking screens. You can also book with clinicians you’ve seen before.

Find out more about choosing a clinician


More information about Personalised Care and Navigation



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